"As IVA deployments are growing exponentially, it's estimated that spending on Enterprise Intelligent Assistant platforms and services will approach $5 billion by 2023"
– Opus Research
The Opus Research Vendors That Matter series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support, business value, employee productivity & operational efficiencies, and transforming digital experiences.
Download the report and learn:
Why many bots and IVAs are never effectively built into the critical path of customer care
How IVA technologies are complementing existing contact center architectures with real-world use cases
Where leading firms, from top consulting organizations to legacy NLP providers, rank in providing result-driven AI solutions within the contact center