"As IVA deployments are growing exponentially, it's estimated that spending on Enterprise Intelligent Assistant platforms and services will approach $5 billion by 2023"

– Opus Research


The Opus Research Vendors That Matter series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support, business value, employee productivity & operational efficiencies, and transforming digital experiences.


Download the report and learn:

  • Why many bots and IVAs are never effectively built into the critical path of customer care

  • How IVA technologies are complementing existing contact center architectures with real-world use cases

  • Where leading firms, from top consulting organizations to legacy NLP providers, rank in providing result-driven AI solutions within the contact center


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As a leading technology integrator, Waterfield Technologies is passionate about helping our clients transform their legacy contact center technologies into modern digital powerhouses. Our suite of software and service offerings simplify old, complex integrations with enterprise cloud technologies, creating satisfying experiences and unleashing employee productivity. 

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