How empowering agents equates to greater performance

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An effective call center starts from the bottom up- when you have agents that are happy, motivated and have good morale, that can lead to a strong upward motion of effectiveness and retention that makes your life easier.

Yet many companies are hesitant to journey down the road of workforce optimization. Join us as we discuss how our clients are utilizing workforce management tools to empower agents and increase schedule retention all while ensuring quality customer service adherence with less managerial intervention.