How scheduling flexibility impacts agent performance

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Navigating agent work-life balance when it comes to performance has never been more challenging. Many companies are hesitant to journey down the road of workforce optimization– yet this may be the one area employers can influence that not only empowers work from home agents, but ensures top, uninterrupted service for customers.

So, how do we transform our dispersed contact centers into an engaging and motivating experience for agents that promotes even greater customer service?

  • Accommodating complex scheduling with agent self-service
  • Ensuring quality customer service adherence with less managerial intervention