How to Choose the Right WFO Platform
When selecting a Workforce Optimization Platform, there’s more to consider than just the technical capabilities of the solution. You’re looking for a combination of technical, business, and operational capabilities that align with your company strategy and where you are in your WFO journey.
In this webinar, Waterfield Technologies discusses “How to Select the Right WFO Platform,” and expands on how to align your technology, people, and business goals with the right Workforce Optimization Solution.
Included in the discussion:
- Identifying the right features to solve your challenges
- What information to prepare ahead of your first meeting
- Questions to ask when evaluating a WFO solution
- The key differences between the major players in the industry
Additional WFO Resources:
- Webinar: How empowering agents equates to greater performance
- Workforce Optimization Explained