“With Waterfield we sought out a great partnership that resulted in a solution that’s truly seamless for our customers.”
Customer Support Manager, VP
Bremer Bank was experiencing instability with their existing IVR and supporting architecture. They partnered with Waterfield Technologies to assist in driving out their business requirements and implementing a replacement self-service solution. The result was a powerfully stable IVR environment and solution that provided increased personalization, more secure authentication and flawless routing to connect Bremer’s customers with the right agent- the first time.